Return & Refund Policy
At Fervgent™, customer satisfaction is important to us.
We want every shopping experience to feel simple, reliable, and worry-free.
This Return & Refund Policy explains how returns, replacements, exchanges, and refunds are handled for purchases made through our store.
1. Return Window
Customers may request a return within 30 days after the order has been delivered.
To qualify for a return, products must meet the following conditions:
- Item must be unused and in original condition
- Original packaging must be included
- All accessories, manuals, and included components must be returned
- Proof of purchase or order confirmation is required
Products that show excessive wear, damage caused by misuse, or missing parts may not qualify for a refund.
2. Requesting a Return
To begin the return process, please contact our support team:
📧 service@fervgent.com
📞 (323) 582-8882
Please include:
- Your order number
- The reason for the return
- Photos of the item if applicable
If the request is approved, we will provide:
- Return instructions
- Shipping guidance
- Additional return details if necessary
Important
Returns sent without prior authorization may not be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend checking your order immediately after delivery.
If your item:
- Arrives damaged
- Has a manufacturing defect
- Is missing parts
- Is incorrect
please contact us as soon as possible so our support team can review the issue and provide an appropriate solution.
Supporting photos may be required for verification.
4. Non-Returnable Products
Certain items are not eligible for return or refund, including:
- Clearance or final-sale products
- Gift cards
- Personalized or customized items
- Products damaged through misuse or improper handling
- Opened consumable or hygiene-related products (if applicable)
Shipping charges paid during checkout are generally non-refundable unless the return is caused by our error.
5. Exchanges
If you would like a different item, color, or replacement product, we recommend:
- Requesting a return for the original item
- Placing a new order once the return is approved
This helps speed up processing and inventory availability.
6. European Union Customers
For orders delivered within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of delivery under applicable consumer protection laws.
To qualify:
- The item must remain unused
- Original packaging must be included
- Proof of purchase is required
This policy applies independently of our standard return window.
7. Refund Processing
After your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing may require 5–10 business days
- Additional bank processing times may vary depending on your financial institution
If you have not received your refund after 15 business days from approval, please contact our support team.
8. Return Shipping Information
Do not send items back without contacting us first.
Authorized returns must follow the return instructions provided by our support team.
Company Information
Master Toy & Novelties Inc
Need Help?
If you have any questions regarding returns, replacements, or refunds, our support team is happy to assist.
Thank you for choosing Fervgent™ — where innovative play comes with dependable customer support.