Shipping Policy

At Fervgent™, we know the excitement begins the moment an order is placed.
This Shipping Policy explains how we prepare, ship, and deliver your products so you know exactly what to expect.

Our Shipping Approach

Fervgent™ works with trusted production and fulfillment partners to deliver innovative toys and interactive products directly to customers.

This modern fulfillment model helps us:

🚀 Offer unique and creative products at accessible prices

📦 Reduce excessive storage and unnecessary inventory waste

🌎 Support a more efficient and streamlined global supply chain

🛠 Maintain quality control before products are shipped

Our goal is to provide reliable delivery while continuing to offer exciting products designed for modern families.

1. Order Processing & Shipping Cost

Every order is carefully reviewed, packed, and prepared before shipment.

Processing Time

Orders are typically processed within 2–5 business days after purchase.

This includes:

Order verification
Product inspection
Packaging preparation
Carrier coordination

Busy Seasons

During holidays, promotional events, or high-demand periods, processing may require additional time.

Shipping Fee

We currently offer a flat-rate shipping fee of $5.99 per order.

2. Estimated Delivery Times

Delivery timelines vary depending on destination and local carrier operations.

Region	Estimated Shipping Time
United States	8–15 Business Days
Canada	10–16 Business Days
United Kingdom & Australia	10–16 Business Days
International Locations	12–20 Business Days

Please note that shipping estimates are not guaranteed delivery dates.

Unexpected delays caused by weather, customs, transportation disruptions, or carrier volume may occasionally occur.

3. Shipment Tracking

Once your package has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow:

1–3 business days for tracking updates to appear
Additional time during peak shipping periods

Tracking activity may not update immediately while the carrier processes the shipment.

4. International Duties & Customs

For international shipments, additional import duties or customs charges may apply depending on your country's regulations.

Customers are responsible for:

Import taxes
Customs duties
Local handling fees

Fervgent™ is not responsible for delays related to customs inspections or clearance procedures.

5. Order Changes & Cancellations

We begin preparing orders shortly after they are placed to ensure efficient processing.

If you need to:

Update your shipping address
Modify your order
Request a cancellation

please contact us within 12 hours of placing the order.

Contact Information

📧 service@fervgent.com

Once processing has started, changes or cancellations may no longer be possible.

6. Damaged, Missing, or Lost Packages

Customer satisfaction is important to us, and we will work to resolve shipping issues whenever possible.

Damaged Deliveries

If your item arrives damaged during transit:

Contact us within 72 hours of delivery
Include clear photos of the package and product

Our support team will review the issue and arrange an appropriate solution.

Lost Shipments

If the shipping carrier officially confirms that your package has been lost in transit, we will assist with a replacement order when eligible.

7. Incorrect Shipping Information

Please ensure your shipping details are accurate before completing checkout.

Fervgent™ is not responsible for:

Delays caused by incorrect addresses
Failed deliveries due to incomplete information
Packages sent to the wrong address provided at checkout

Additional reshipping fees may apply if a package is returned to us.

Need Assistance?

If you have questions regarding your shipment or order status, feel free to contact our support team.

Master Toy & Novelties Inc